F.A.Q.s

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Shopping Information F.A.Q.s

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What Shipping Methods Are Available?

The shipping methods and costs available to you are determined on your shipping address and order weight. Please note that shipping costs are calculated at moment you set your adress informations.[/vc_column_text][vc_column_text]

How Long Will It Take To Get My Package?

National shipping timeframes usually takes 3-5 days.

International shipping timeframes can be harder to estimate accurately (compared to National shipping), because of the many factors involved.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

Do You Ship Internationally?

We ship internationally via MBE (Mail Boxes Excetera). Just enter your shipping address in the shipping information section of the order process, and use the Country dropdown to select your country from the list that appears.

You’ll see your shipping options presented to you before you complete your order

Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. (Customs/VAT fees must be paid by the recipient, and cannot be paid for in advance).[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365252231{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text]

Payment Information F.A.Q.s

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What Payment Methods Are Accepted?

We accept payments via PayPal and bank account. After placed your order you will receive a confirmation email with the amount of payment that may differ from your order total in case if one or more products may not be in stock.

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Is Buying On-Line Safe?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the A-Toys, please feel free to e-mail us at info@a-toys.it

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Orders and Returns F.A.Q.s

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How do I place an Order?

Browsing

Start browsing all of our awesome products here: Shop. Once you choose your category, browse through the catalog of products until you find something you like.

Adding to Cart

From the product page click “Add to Cart”. A drop-down will appear confirming the item in your cart.

Viewing or Changing your Cart

Once you’ve added all the items to your cart, begin the checkout process. Click the cart icon in the top right corner to review your shopping cart. You can change or update any items in your cart. To take something out, click ‘X’ next to the product image. To change the quantity, update the number in the quantity filed and click ‘Update’. Once your cart is all set, click ‘Check out’ to proceed to checkout.

Checkout

This process involves 3 steps: Shipping Info, Shipping Method, and Payment Info. Fill in the appropriate information on each step and click ‘Continue’. If there are any issues with information entered, an error will pop up with information on what to do in order to proceed. If you’d like to change anything during the checkout process, go to the appropriate section and click ‘Edit” to make changes. Once you’ve filled out the Shipping Info, selected the Shipping Methods for each shipment of your order, and entered your Payment info, click “Place your order!” on the final step to submit your order.

You’re all set! We’ll send over an email with your order information to confirm and another email when your order is shipped out. All you need to do is sit back, relax, and wait for your awesome products to arrive.

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Who should I to contact if I have any queries?

For further informations or any question on your orders or products you can contact us:

Via email at info@a-toys.it

Via Whatsapp at +39 3515000163[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

How Can I Cancel Or Change My Order?

Go to your order history and select the ‘Cancel Order’ button at right side of your order.
You will then be asked to confirm your cancellation request.
To continue cancelling your order select ‘CANCEL ORDER’ again. If you do not wish to cancel your order, select ‘No, return to order’.
Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.
Please remember, this self-cancellation is only available for the first hour of your order being created, after this 1-hour window, we cannot cancel orders.
If the ‘CANCEL ORDER’ button is not showing at the bottom of the order summary, the order is locked for processing and can no longer be cancelled.

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How Can I Return a Product?

Acceptance of returns is subject to the following conditions:

Invoice showing the number of reference A-Toys , customer number and a clearly motivation
Products are not damaged
Packaging and labels intact, or under the same conditions of supply
Products not purchased under a promotion
Products within one month from the date of receipt.

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